Project Tasks-
Demo project
Context on this project
See Me Please is conducting research for the Australian Skills & Quality Authority. We're helping them understand how accessible their student services and records are.
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For background, the Australian Skills and Quality Authority is the national regulator for vocational education and training. Their role is to ensure training providers provide high-quality and reliable training.
Summary of project tasks
** Remember we're mainly interested in understanding the user experience below, with a particular focus on how easy the information is to understand and how accessible the online experience is.
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You don't need to spend too much time on each task.Â
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Task1.1 General user journey
The first step is to show our client the general user flow of considering a trip via train, to Orange. Start by recording your screen showing what you'd do initially if you wanted to go to Orange.
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Now, you've decided you'd like to go via train. Show what you'd do to explore how to get to Orange via a train.
Task1.2 Searching for a ticket
Now, we'd like you to use our client's website to search and book a train. This should be done via the Transport for NSW Regional Travel website- via browser.
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Use your generic See Me Please email address, rather than your personal email. You can use your first name, but please adopt a pretend surname i.e Katie Smith.
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Task1.3 Booking
You've been issued a one time creditcard. ....
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Your See Me Please credit card ahs been re-activated.
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Task2 Compare the experience against a similar service
We'd like to contextualise the user experience by having you briefly use another service for comparison. Please record your screen to briefly show how you would search and book a train ticket from Brisbane to Gatton and Melbourne to xxx.
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Task 1. Finding the correct booking platform to travel to Orange
Task 2. Reporting a dodgy provider
You think you might have been ripped off by an RTO. Their fees don't seem right. Don't spend too much time on this part.
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Record how you:
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Would report this suspicious or dodgy RTO with the Australian Skills and Quality Authority. What would you be looking for or what would you search for on their website?
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If you didn't find the 'tip off' form, please use this tip off form link and complete a form. You don't need to include genuine details, we just want to understand how accessible the form is
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Frequently asked questions
When do I get paid?
You will need to complete the project tasks in order to get paid.
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Once complete, you'll be paid a week in arears on the Friday.
Can you provide an example of 'good' user testing?
Here are a few tips to ensure your feedback is impactful:
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Be Yourself: We are interested in your experience, and it's best if you relax and be yourself. Focus on your own interactions rather than providing general design or technology advice.
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Record Your Screen: Including any adaptations or assistive technologies you use. This serves as a visual aid helping our client to understand the diverse needs and accessibility challenges some users face.
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Narrate Your Experience: Describe any issues, problems, or confusion you encounter. Your narration provides context and clarity, making your feedback more actionable.
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Turn On Your Camera: If you’re comfortable, please turn on your camera. Part of See Me Please’s mission is to highlight the human aspect of digital interactions. Being able to connect with humans providing feedback reinforces that you are a real person, not just data in a report.
I'm not sure what to do!
We're here to help.
Feel free to email us at team@seemeplease.com
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We'll get in touch regarding your question or set up a time to chat.