Project Tasks
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Please don't use your personal information for this project
We do not want to be handling or viewing your genuine, personal information for this project. Please don't use your real name, email address or log in details.
We will set you up with a See Me Please email address to use for this and future tasks.
Context on this project
Employment Providers are offered through Workforce Australia. There are many different types of Employment Providers and they exist to support Australians find and keep jobs, change careers, or create their own employment opportunities. They offer tailored support to job seekers, including those on income support, by providing access to online tools, resources, and training.
This project aims to help the digital team who manage the Workforce Australia website understand and improve their online services and information. It's not intended to seek deep feedback on the effectiveness of the specific employment providers, but instead, focus on how to make the online user journey and content best practice.
Quality Feedback Matters
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Take the time to talk through the experience
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Specific and detailed feedback is great. Try to avoid terms like 'that's not accessible'. Instead, try to explain what's not accessible and why.
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Highlight frustration points or features that may not perform as well as they could (i.e could heading labels improve navigation of search results).
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Where possible, provide examples of best practice websites to help our client understand what 'good' looks like by comparison
We want to help our client understand it's real people who rely on usable and accessible online services, please be yourself. Chat through your interactions, let your personality shine, and have fun with it!
Recording your tasks
You can use any screen recording platform you like and upload the recording via the button at the top of the page.
A range of screen recording options are available, for example, using the built-in recording software on your device, the free version of Zoom, or the free platform OBS.
Alternatively, you can use the screen recording tool we've set up below.
This screen recording tool isn't perfect and might not work for all testers. We're working hard at developing a custom-built and secure screen recording platform that we hope to launch in the next 12 months.
We'd like to show our client the diverse ways that Australians engage navigate their first digital interactions with a disability employment provider.
We have some prescribed tasks later on in this project but would like to understand the most intuitive pathway for accessing an employment provider via www.workforceaustralia.gov.au
Visit www.workforceaustralia.gov.au and record how you would search for an employment provider near you.
Task 1.
Task 2.
We're now interested in your feedback on specific parts of the website. We've broken this task down into subtasks with prescriptive instructions.
You can keep this in one single recording or provide multiple recordings.
Task 2.1 The Workforce Australia employment provider landing page
Lets start by going through the landing page providing an overview of Employment Provider Information.
Assuming you are interested in accessing an employment provider, but don't really know what they do or where to start, review the information on the page below from top to bottom and narrate your thought process.
How useful is the information? Where would you start? Do you have clarity on what employment providers do?
There's no right or wrong answer, we're just looking for your feedback
https://www.workforceaustralia.gov.au/individuals/coaching/providers/
Task 2.2 Searching for a provider
We'd now like your feedback on the provider search experience. We'd like you to interact with a specific employment provider search form.
This form is called 'Not sure which service provider is for you' and can be found BELOW the search box, via this link
https://www.workforceaustralia.gov.au/individuals/coaching/providers/
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Start by completing an end-to-end search for a provider. For clarity, we'd like you to search for a provider, navigate search results, select a provider that appeals to you and explain how you'd make contact with them.
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Are you able to easily view a provider's company name, website and phone number?
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Can you perceive other information that's displayed such as maps?
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What specific information on providers would be of interest to you?
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What would you do once you found a provider you were interested in connecting with?
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We now ask that you do this task again searching specifically for a Disability Provider
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Are the search results easy to understand?
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Select a provider and briefly compare the accessibility of the homepage on their website.
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How could this end-to-end experience be improved?
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Task 2.3 Interacting with the 'Job Access' website
For background, the government agency that manages the Workforce Australia website also manages other government websites focussed on job readiness or support for individuals looking for work.
The same department oversees 'JobAccess' a website that focuses on employment for people with a disability in Australia.
We'd appreciate your feedback on JobAccess. Start by visiting www.jobaccess.gov.au/home
Assume you have a disability and are seeking employment. Record your screen and provide feedback on the following questions
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Explore the home page from top to bottom. How accessible and intuitive is this website/ what could be improved?
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Consider the information provided and describe the purpose of this website drawing attention to any aspects that provide valuable information.
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You're interested in understanding what financial assistance is available to you, or your employer, for workplace modifications. Demonstrate how you would try to access relevant information on this website
We'd like to help the same government department understand the usability and accessibility of their core website.
We'd like you to interact with the Department of Employment and Workplace Relations (DEWR) homepage and then provide feedback on a specific user journey.
Task 3.1 Interacting with the DEWR Homepage
Visit www.dewr.gov.au
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Explore the home page from top to bottom. How accessible and intuitive is this website/ what could be improved?
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Consider the information provided and describe the purpose of this website drawing attention to any aspects that provide valuable information.
Task 3.2 Search and submit a 'consultation'
Different government departments will often publish what's called 'consultations'. This is a process where the government seeks advice, opinions and feedback from the public on various issues, policies or proposed legislation. Consultations help the government understand the community's needs and concerns to inform important decisions.
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Assume you're interested in providing this department with feedback on employment services. Show us how you would search for consultations that are open for feedback.
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If you didn't find it in step 1, that's okay. In fact that's great, your feedback will help this department improve its search function. Visit the link below, and provide feedback on the accessibility and usability relating to
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searching for open consultations
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and reviewing the content of open consultations
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Submitting feedback. The feedback you submit can just say 'test'
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https://consultations.dewr.gov.au/
Task 3.
Optional - short thank you message
Over 90% of startups fail, and it took a massive effort for See Me Please to secure this project with the Department of Employment Workplace Relations.
Regardless of your experience using their services, it’s fantastic that our client values hearing directly from diverse and disabled Australians. It's also wonderful that they’re willing to collaborate with an early-stage startup like See Me Please!
We strive to send every client a short, personalised ‘Thank you’ video. We’d be incredibly grateful if you could record a brief 5-10 second video thanking our client for listening. It’s your message, so feel free to express it in your own words and be your authentic self.
Here are some ideas if you need them:
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Hi, Department of Employment Workplace Relations!
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Thanks for taking the time to hear from everyday Australians and using our feedback to improve your services!
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Everyone deserves a fair go when it comes to finding work. Thanks for listening.
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Thank you for not only listening to diverse and disabled customers but also respecting our feedback by compensating us for our time.
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Thanks for seeing me.
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You could even say 'Your website wasn't great, but awesome that you care enough to listen'.
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Your message will mean a lot to them and to us. Thank you!
Frequently asked questions
When do I get paid?
You will need to complete the project tasks in order to get paid.
Once complete, you'll be paid a week in arears on the Friday.
Can you provide an example of 'good' user testing?
Here are a few tips to ensure your feedback is impactful:
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Be Yourself: We are interested in your experience, and it's best if you relax and be yourself. Focus on your own interactions rather than providing general design or technology advice.
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Record Your Screen: Including any adaptations or assistive technologies you use. This serves as a visual aid helping our client to understand the diverse needs and accessibility challenges some users face.
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Narrate Your Experience: Describe any issues, problems, or confusion you encounter. Your narration provides context and clarity, making your feedback more actionable.
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Turn On Your Camera: If you’re comfortable, please turn on your camera. Part of See Me Please’s mission is to highlight the human aspect of digital interactions. Being able to connect with humans providing feedback reinforces that you are a real person, not just data in a report.
I'm not sure what to do!
We're here to help.
Feel free to email us at team@seemeplease.com
We'll get in touch regarding your question or set up a time to chat.