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Thanks for seeing us
Virgin Australia

Thank you for taking the time to understand customers who are too often overlooked as edge cases. We know that digital accessibility can be challenging, but awareness is a significant leap forward, even if you can't enhance your services straight away!

Alternative thank you with audio descriptions

Your Research Hub

Blind User Typical Experience

Blocked at date picker. This is the standard expereience of someone who is blind in Australia. JAWS screen reader, windows device using Safari browser

Blind User Successfully Completes Booking

Using Mac and VoiceOver (and persistence). This recording represents her third attempt

Blind User, Typical Experience, Moderated through interventions

NVDA Screen reader

Neurodivergent User Experience

This user adopts a range of adaptions including dark mode and magnification

Physically Disabled User, relies on ALT commands

This tester engaged with the Virgin Booking to build her confidence. We were provided with many recordings and decided to upload this one

Low Vision User

Relies on Dark Mode and Magnification

Low Vision User Experience

This user has a medical condition making her sensitive to glare. She relies on colour inversion and uses the 'Dark Reader' plug in via Chrome

CALD Tester

Non-English speaking tester navigating with moderated support. We paused the video after considerable effort.

Other Airlines
From a blindness perspective

American Airlines

Singapore Airlines

United Airlines

Delta Airlines

Qantas

Emirates

British Airways

Your Accessibility-All-Stars

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Lara

Tea

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Jamal

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Sophie

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Asma

Woman

Giulia

Kerry

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Matt

Karan

Lyn

Woman

Mary

Pat

Carl

Venessa

Woman

Kara

Woman

Kristen

Les

Joan

Woman

Shamran

Woman

Nooriya

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