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Red and white image of the South Australia Tourism logo. It's an illustration of Australia in white on a red background with a prominent rectangle of south australia cut out. Maybe South Australia doesn't know about Tassie. It's missing, from Australia in this pic

Project Tasks 
Tourism South Australia

 Context on this project 

Who doesn't love a holiday?! The South Australian Government is committed to making their state a welcome and wonderful place for everyone to visit.

 

They'd love your feedback to improve how the government and SA travel providers can improve their digital travel information

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Background scenario

The scenario

We'd like you to complete this task assuming you're interested in booking your next holiday to South Australia. We'd like you to record your screen for each task 

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Be yourself. Chat through your interactions, let your personality shine, and have fun with it!

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Were interested in

  • How simple it is to find and access the information you need

  • The accessibility of the forms and features they use 

  • Your ideas on how things could be improved, including any other websites that do it better

 

We'd also like to show our client that it's real people on the other end of the screen who benefit from accessible services. So please pop your camera on if you're comfortable to do so, relax and be yourself. This isn't a test, it's your genuine feedback we'd like to share. 

Recording your tasks 

You can use any screen recording platform you like and upload the recording via the button at the top of the page. 

A range of screen recording options are available, for example, using the built-in recording software on your device, the free version of Zoom, or the free platform OBS. 

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Alternatively, you can use the screen recording tool we've set up below.

 

This screen recording tool isn't perfect and might not work for all testers. We're working hard at developing a custom-built and secure screen recording platform that we hope to launch in the next 12 months. 

It's a male character from See Me Please busy on his computer typing

We'd like to show our client the diverse user experience of how visitors start to plan their holidays in South Australia. 

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Record your screen to show the first thing you'd if you were thinking about a holiday in South Australia.

 

Would you google a specific term, would you visit a certain website? Maybe you'd think about the weather or a particular event.

 

What's the very first step you'd take and what would you do from there?

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Task 1. 

Task 2.

We'd now like your feedback on the South Australian Travel website and for you to compare it with the feature travel website of another major city. 

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Part one

Visit www.southaustralia.com and navigate their home page and content. Try to think about a real scenario where you might think about visiting South Australia. Maybe a family holiday, a winery trip with some friends or a coastal driving holiday.

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  • How is the information they provide?

  • How would you search and explore their website to inform the planning of your holiday?

  • Search for the information you ordinarily would in this situation

  • Is there any critical or useful information you're looking for that you can't find?

  • Is all of the information and content easy for you to access and understand?

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Part two

Think about another, bigger place you might visit or have visited and compare the South Australian Travel website with the layout and experience of the other location website. 

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For example, you might compare the content and information of South Australia with one of the following 

www.sydney.com

www.melbourne.com

www.newzealand.com

www.nyctourism.com

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Task 3.

We now want to dive a bit deeper into the South Australian tourism website to help the South Australian Government understand if it makes all visitors feel welcome through equal access to information. 

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Part one - Accessibility content 

  • Is there any specific information you would search for or appreciate on this website relating to accessibility? It might be accessibility features to better navigate the website or accessibility considerations you'd like to know about venues, hotels or tourism providers.

  • Visit the 'Accessibility' page on their website. Does it provide useful content?

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https://southaustralia.com/plan-a-trip/accessibility

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Part two - Event content

  • Someone has told you about the 'Illuminate Adelaide' Festival. You're interested in finding out some information.

    • How would you search for this festival. 

    • Visit the Illuminate Adelaide link here if you haven't already found it

    • Is all of the information accessible to you, including visual cues, the date picker and content?

    • Look for the wheelchair icon on the page. Would you ever interact with this icon? If so what would you be looking for?

    • What awesome information would be helpful for you to consider attending an event? For example, you might look for quiet spaces, parking, confirmation that seating is available or if Auslan interpreters will be available. 

    • Would it be intuitive for you to find this information under the wheelchair icon? If not, what other icon better resonates with you?

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Part three- Plan a trip

  • plan a trip using the 'trip planner' feature

  • Create a log-in and plan your trip 

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Part four - Subscribe to their newsletter 

Don't stress, you don't need to genuinely sign up for more emails. We'll set you up with a See Me Please email account. Use that email address to subscribe to their newsletter. Record your interaction and share any feedback on your experience. 

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Complete the survey

Frequently asked questions

It's another Accessibility All Star. She's sitting on a big stack of coins holding a dollar. She must work in payroll

When do I get paid?

You will need to complete the project tasks in order to get paid. 

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Once complete, you'll be paid a week in arears on the Friday. 

Can you provide an example of 'good' user testing?

Here are a few tips to ensure your feedback is impactful:

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  • Be Yourself: We are interested in your experience, and it's best if you relax and be yourself. Focus on your own interactions rather than providing general design or technology advice. 

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  • Record Your Screen: Including any adaptations or assistive technologies you use. This serves as a visual aid helping our client to understand the diverse needs and accessibility challenges some users face.

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  • Narrate Your Experience: Describe any issues, problems, or confusion you encounter. Your narration provides context and clarity, making your feedback more actionable. 

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  • Turn On Your Camera: If you’re comfortable, please turn on your camera. Part of See Me Please’s mission is to highlight the human aspect of digital interactions. Being able to connect with humans providing feedback reinforces that you are a real person, not just data in a report. 

I'm not sure what to do! 

We're here to help. 

Feel free to email us at team@seemeplease.com 

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We'll get in touch regarding your question or set up a time to chat. 

User testing example 

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