Privacy Policy

Digital Discovery Pty Ltd (“See Me Please,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals engaging with our platform, including:

• User testers providing digital accessibility feedback;
• Organisations accessing user insights; and
• Website visitors signing up for newsletters or exploring our services.

This Privacy Policy explains how we collect, use, store, and share personal data across our platform, ensuring compliance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) for users in the EU/UK, and other relevant regulations.

This policy covers the See Me Please website, web applications, mobile applications, proprietary software and desktop clients and is applicable worldwide.

By using our services, you expressly consent to the collection, processing, and disclosure of your personal data as outlined in this policy.

We recognise that the nature of our work involves handling potentially sensitive personal data. Our approach is governed by the following principles:

• Lawful & Transparent Processing – We ensure individuals understand what data we collect, why we collect it, and how it will be used.
• Purpose Limitation – Data is used only for the purposes outlined in this policy and not for unrelated activities.
• Data Minimisation – We collect the minimum amount of data necessary to perform our services.
• Security & Confidentiality – We employ industry-standard safeguards to protect all data from unauthorised access, disclosure, and misuse.
• User Control & Informed Consent – Testers must actively opt in at key stages before their data is processed or shared.

The data we collect depends on how you engage with See Me Please.

Individuals Signing Up for Our Newsletter

When you subscribe to our newsletter, we may collect:

• Full name
• Email address
• Communication preferences

This data is used solely to send updates on:

• Accessibility research and insights
• News and industry developments You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

User Testers Participating in Our Research

Testers provide valuable real-world insights on digital accessibility, usability, and inclusivity. Participation is voluntary and requires explicit, informed consent at each stage.

Two-Phase Opt-In Process Testers must actively opt in at two key stages:

• Onboarding. When joining our tester panel, individuals consent to their data being securely stored and being contacted for relevant projects.
• Project-Specific Consent, Before participating in a project, testers receive project-specific information, including who the client is and how feedback will be used, what personal data will be collected, including any sensitive data, any authentication or identity verification required (e.g., for services involving secure logins). Testers may decline participation in any project if they are not comfortable with the data-sharing requirements.

Types of Data Collected

Depending on the testing project, we may collect:

• Basic Identifiers – Full name, email, phone number, Postal or other physical address, SSO profile information (when you use 3rd party services to log-in to our Products or to create an account for our Products), IP addresses and other information collected passively, as further detailed in the “Passive Collection” section below
• Demographic Information – Age, gender, accessibility needs.
• Assistive Technology Information – Screen readers, voice controls, or other adaptive tools used.
• Test Session Data – Video/audio recordings, screen recordings, usability feedback.
• Sensitive Personal Data – In some cases, we may need to collect sensitive data only if necessary, such as identity verification details for testing authentication flows and accessibility accommodations required.

We do not collect health records, biometric data, or financial information unless explicitly required for the test and only with your informed consent.

How Tester Data is Used

Tester feedback is used to:

• Improve digital accessibility and usability;
• Inform organisations about real-world accessibility challenges;
• Support benchmarking and accessibility research;
• Develop aggregated insights to improve sector-wide digital inclusion, benchmarking or to explore innovative digital solutions to digital accessibility
• Register an accoutn
• Use our Products and/or certain Product features
• Generate reports based on information collected from use of our Products
• Request our services and support for our Products and providing such support
• Register to attend a seminar or webinar
• Enable billing and collecting payments for our Products

We do not sell or disclose tester data unless explicitly agreed upon.

We will use your Personal Data only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Data in this manner, you can request that your account be deactivated by contacting us as specified in the “Contact Us” section below.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity (i.e. processing that is necessary for the performance of a contract with you, such as your user agreement with us that allows us to provide you with the Products) and our “legitimate interests” or the legitimate interest of others (e.g. our users) such as:

• Personalising, improving or operating our Products and business
• Better understanding your needs and interests
• Fulfilling requests you make related to the Products
• Providing you with information and offers from us or third parties
• Complying with our legal obligations, resolving disputes with users, enforcing our agreements
• Protecting, investigating and deterring against fraudulent, harmful, unauthorised or illegal activity

How Testers’ Data is Shared with Clients

See Me Please does not transfer personal data to clients unless explicitly stated. Instead, clients access insights via a secure, authenticated portal where:

• Written feedback and questionnaire responses are generally provided in anonymised or aggregated form, where possible.
• User testing video feedback is shared with our authentic clients solely for the purpose intended as per the explicit informed consent collected prior to participating
• Clients cannot download, store, or redistribute tester data outside of their organisation unless otherwise agreed.

Limited Data Transfers

In cases where limited tester data is shared directly, testers are informed beforehand and must explicitly consent.

Challenges in Controlling Data Misuse

While we contractually prohibit clients from misusing user testing data, we acknowledge that we cannot fully control how organisations interpret and use insights.

Clients engaging with See Me Please must:

• Access insights via an authenticated portal only.
• Not download, store, or redistribute data unless contractually permitted.
• Use insights solely to improve accessibility and usability or to uplift their understanding of diverse user needs and assistive technologies

We encourage organisations to broadly share accessibility insights within their teams (who must also authenticate) to drive systemic change rather than restricting access to a small, controlled group.

We implement strong technical, administrative, and organisational measures to protect data, including:

• Encrypted cloud storage to prevent unauthorised access.
• Multi-factor authentication (MFA) for all internal system access.
• Role-based access controls, ensuring only authorised staff handle personal data.
• Routine security audits and penetration testing.

We only retain data for as long as necessary for its intended purpose.

• Tester accounts: Retained for 14 years from last active participation.
• Test session data: Retained for 14 years, then anonymised.
• Aggregated insights: Retained indefinitely for research and benchmarking.

Testers may request deletion of their data at any time, subject to legal and contractual obligations.

You have the right to:

• Access your data and request a copy.
• Correct inaccuracies in your data.
• Request deletion of your data (subject to retention policies).
• Withdraw consent from future testing projects.
• Object to processing in certain circumstances.

To exercise these rights, contact us at team@seemeplease.com

We use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and gather information about our user base, such as location information based on IP addresses. Users can control the use of cookies at the individual browser level. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Products do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Products and after you leave our properties.

We collect information about where you are located when you are using our Products. We use this information for purposes such as optimising your connection to our data centre and suggesting customisations to your experience with our Products (e.g. your language preference). We share this information with parties such as our data centre provider and our advertising partners. If you do not wish to allow us to share your information in this manner, please opt-out by contacting us using the information in the “Contact Us” section of this policy.

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.

If you participate in a See Me Please discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside our organisation, who have access to that discussion forum or chat room. Also, please recognise that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of See Me Please

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we will notify affected individuals where required.For privacy-related inquiries, contact: 📧team@seemeplease.com