Tag
Lived Experience
Every published article tagged "Lived Experience".
Hard of Hearing, Harder to Please
There's a common assumption that being hard of hearing means checking out of music. It doesn't, and SMP Engagement Lead Dan is living proof. Here's what actually chasing good sound looks like when you can't hear all of it.
Who said that, and is it normal for them?
Two questions that sound trivial, that most user testing platforms structurally cannot answer, and that between them decide whether anything you measure from a session transcript is valid or worthless. Here is the infrastructure we built to answer them, the hypothesis we built it to test, and an honest account of what we can and cannot yet claim.
The Say-Do Gap: Why Self-Reported Usability Scores Overstate Real-World Experience, and Why the Size of the Gap Depends on Who’s Reporting
Published by See Me Please | Data source: 125 paired raw-vs-calibrated scoring events (curated subset) and 1,500 paired raw-vs-calculated scores (full sample), across 15 usability studies, 2026
The Blind Spot in Self-Report: Why the Users With the Worst Measured Experience Rate It the Most Generously
A research note from See Me Please | Data source: 1,500 paired self-report and calculated scores across 15 usability studies, 2026
What Breaks for Whom: Friction Patterns Across Nine Disability Cohorts in Usability Testing
Published by See Me Please | Data source: 15 independent usability studies, 3,197 cohort-tagged friction findings, 2026
Accessibility testing: how to test beyond WCAG compliance
Because a green tick is not the same thing as a good experience.